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Legal & compliance

Grievance Officer

Contact the CounselGrid Grievance Officer under the DPDP Act 2023, the IT Rules 2021 and the Consumer Protection (E-Commerce) Rules 2020.

Designated under the Digital Personal Data Protection Act 2023, ss. 8(9), 8(10) and 13; the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, Rule 3(2); and the Consumer Protection (E-Commerce) Rules, 2020, Rule 4(4). Last updated: 1 October 2026.

Grievance Officer (all CounselGrid products, including FounderShield)
Name: Purushotham Namani
Designation: Grievance Officer, CounselGrid Private Limited (CIN U69100TS2023PTC177428)

How to reach us

  • Email: privacy@counselgrid.com
  • Phone / WhatsApp: +91 99667 06444
  • Postal address: CounselGrid Private Limited, Plot 143, Machanpally Enclave, Bandlaguda Jagir, Hyderabad, Telangana 500086, India

Submit a request online

For DPDP §§11–13 requests (access / correction / erasure / grievance) you can use our data-subject-rights request form, which prepares an email to the Grievance Officer with the details we need. For account deletion, see Account & Data Deletion.

What we handle

  • DPDP Act 2023 §13 grievances about how we process your personal data
  • DPDP §11 right of access requests
  • DPDP §12 right of correction / erasure requests
  • DPDP §14 right to nominate
  • IT Rules 2021 r.3(2) intermediary grievances (objectionable content, takedown requests, mis-attribution)
  • Consumer Protection (E-Commerce) Rules 2020 r.4(4)–(5) consumer grievances
  • FounderShield-specific grievances (review-quality concerns, sub-processor concerns, plan/billing issues)

Requests about a matter handled by an advocate

If your request concerns personal data in a legal matter that an advocate or law firm manages on CounselGrid, that advocate or firm is the Data Fiduciary and decides the request. We forward it to them within 5 business days and confirm to you that we have done so.

We will not disclose the contents of the matter, or any communication between the advocate and their client, to you or anyone else. That relationship is governed by the Advocates Act, 1961, the Bar Council of India Rules and section 132 of the Bharatiya Sakshya Adhiniyam, 2023. The advocate answers your request under the DPDP Act, including its exemption for processing necessary to enforce a legal right or claim (s.17(1)(a)). See Privacy Policy §4.

Service standards

  • Acknowledgement: within 24 hours of receipt, with a ticket reference
  • Substantive response: within 72 hours of receipt
  • Resolution: within 15 days of receipt (IT Rules 2021), or within any shorter period required under the DPDP Rules 2025 once that obligation is in force; consumer grievances are resolved within one month at the latest (E-Commerce Rules 2020)
  • Escalation: if you are not satisfied with the Grievance Officer's response you may approach
    • the Grievance Appellate Committee constituted under the IT Rules 2021
    • the Data Protection Board of India for DPDP grievances
    • the appropriate Consumer Commission of your residence under the Consumer Protection Act 2019 §34

This page is published in compliance with statutory requirements and is kept current as designations change.