Account & Data Deletion
This page explains how to delete your CounselGrid account and the personal data associated with it — including data from the CounselGrid Lawyer mobile app on Google Play.
App: CounselGrid Lawyer (Android & iOS)
Package: com.counselgrid.lawyer
Developer: CounselGrid Private Limited
Contact: privacy@counselgrid.com
What gets deleted
- Your user account (name, email, phone, profile settings)
- Cases, matters, notes, and documents you created or uploaded
- AI Copilot chat history associated with your account
- Push notification tokens for your devices
- Session and audit logs tied to your user ID
What may be retained
The following data may be retained for the periods set out in our Privacy Policy, Section 7:
- Billing and payment records — retained for 7 years to meet tax and accounting obligations
- Case files subject to Bar Council / Indian limitation requirements — retained for up to 7 years after case closure for enterprise customers operating under a DPA
- Audit logs — retained for 3 years for security and compliance
- Anonymised / aggregate analytics that no longer identify you
How to request deletion
Pick whichever option is easiest for you. All three produce the same result.
Option 1 — From the mobile app
- Open the CounselGrid Lawyer app and sign in.
- Go to Profile → Delete Account.
- Confirm. You will receive an email acknowledging the request within 24 hours.
Option 2 — By email (recommended if you cannot sign in)
Send an email from the address on your account to privacy@counselgrid.com with the subject “Account Deletion Request” and include:
- Your registered email address
- Your registered name
- Which product you used (Lawyer app, Client app, or Web)
- (Optional) Reason for deletion
Option 3 — Web form
Fill in the form below. It opens your email client with a pre-filled deletion request you can send with one click.
Timeline
- Within 24 hours — we send an acknowledgement email.
- Within 7 days — we verify ownership (may require confirming from your registered email).
- Within 30 days — your account and associated personal data are deleted or anonymised, subject to the retention exceptions above.
Questions?
Contact our Grievance Officer at privacy@counselgrid.com. See the Privacy Policy for full details.