Mediation. Arbitration.
Settled, court-enforceable.
Online mediation, negotiation, and arbitration for Indian disputes — engineered for the statutes that actually make settlements stick. §5 declarations on file. §27 enforceable as decrees. §36-executable awards. BSA §63 evidence certificates on every document.
Pick the path. The platform handles the rest.
Every channel runs fully online — asynchronous when convenient, synchronous when it counts. Multilingual. Mobile-first. Audit-logged from intake to closure.
Negotiation
Settle without a third party. Blind bidding, structured offers, AI settlement-range prediction. Direct e-signed settlement at the end — with cooling-off observed.
Mediation
Verified mediators with §5 impartiality declarations. Live rooms + asynchronous channels. Settlements enforceable as decrees of court under §27. §28(2) cooling-off countdown on every signed agreement.
Arbitration
Panel selection with §12 independence disclosures (Schedules V & VI captured). BSA §63 evidence certificates. Awards directly executable in Indian courts under §36.
Lok Adalat
Statutory cooling-off observed. Single-session resolution flow for low-ticket consumer disputes. Recorded for tamper-proof archive.
An AI orchestrator picks the channel. A verified human signs the result.
The platform classifies your dispute on intake, routes it to the right channel, and asks the parties to engage on the lightest-weight option first. AI agents handle the predictable cases — structured offers, scheduling, document gathering. When stakes or uncertainty cross your tenant’s threshold, the matter auto-escalates to a verified human neutral whose signature carries the legal weight.
- Tenant-configurable mode per stage — AI-only, AI+human (HITL), or human-only. Audit-logged so parties know which one they got.
- Confidence-scored AI outputs — low confidence escalates automatically to a human reviewer.
- Verified neutrals with §5 / §12 declarations on file before any matter is assigned to them.
- Audit chain at every transition — cryptographically verifiable, no silent edits.
Built on the laws that make settlements stick
Most ODR pitches are about the UI. Ours is about the statutes. Every channel encodes the regulatory primitives that make outcomes enforceable in court.
Mediation Act 2023
§5 mediator impartiality declarations enforced. §27 makes mediated settlements enforceable as decrees of court. §28(2) cooling-off observed.
Arbitration Act 1996
§12 independence disclosures captured (Schedules V & VI). Awards directly executable in Indian courts under §36.
BSA 2023 §63
Electronic-evidence certificates auto-generated for every uploaded document. SHA-256 integrity hash makes documents court-admissible.
DPDP Act 2023
Per-party consent records. Right-to-deletion honoured within statutory windows. Field-level encryption for PII. India-hosted by default.
RBI Digital Lending
Fair-practice notices, audit trail, and right-to-data alignment baked into the lender-facing flow. Critical for NBFCs and digital-lending banks.
Compliance Pack
One-click .zip per dispute: signed settlement, evidence certificates, declarations, consent records, audit chain, machine-readable manifest. Courtroom-ready.
One platform. Every dispute on your books.
Lending recovery is the wedge. Once your team trusts the workflow, every other dispute type runs on the same infrastructure, audit chain, and Compliance Pack.
Lending recovery
NBFCs & banks: notice → ODR mediation → §27 settlement or §36 award. RBI Digital Lending aligned.
Insurance claims
Disputed claims, repudiation appeals, third-party recovery — mediated online with insurer-side evidence intact.
Employment
Wrongful termination, severance, restrictive-covenant disputes — arbitration with the discretion privacy and speed deserve.
Consumer & e-commerce
Ticket-volume consumer complaints. Lok Adalat for low-value; mediation for repeat issues. Decree-grade closures.
Commercial contracts
SLA disputes, payment defaults, supply-chain breakdowns — arbitration with BSA-grade evidence and §36-executable awards.
Healthcare & medtech
Provider-payer, vendor disputes, device-licensing — mediated with the regulatory specifics intact.
Move disputes off the docket.
A 30-minute walkthrough with your in-house or recovery lead. We’ll show you the channels, the audit chain, and the Compliance Pack — against a slice of your actual portfolio if you bring one.