For banks & NBFCs · RBI Digital Lending aligned

Recover faster.
Notice to settled, audited.

Bulk legal notices in your own templates. Online dispute resolution when notices alone don’t recover. Mediated settlements enforceable as decrees under Mediation Act §27. One platform, one audit chain — ready for your auditors and your courts.

Book a recovery audit See the recovery funnel ↓
RBI Digital Lending aligned Mediation Act §27 enforceable BSA §63 evidence-ready
Collections capabilities

Workflow-first. Not a CRM repurposed for legal.

CounselGrid models the actual legal-recovery workflow: pre-sanction letters, legal notices under NI Act and SARFAESI, dispatch with proof of delivery, Section 138 complaints, recovery tracking, and portfolio-level analytics. Your collections, legal, and credit teams all work in the same system.

  • Bulk legal notice generation — auto-generate from your approved templates at scale, merge debtor data from your LOS/LMS, queue for dispatch in a single batch
  • SARFAESI & NI Act workflows — standardised end-to-end flows for Section 13(2), possession, Section 138, auction, reserve bank guidelines — configurable per product
  • Dispatch tracking — proof of delivery captured per notice, auto-reconciled with courier/postal status, exception handling for bounced addresses
  • Recovery analytics — TAT per branch, notice-to-recovery funnels, advocate performance, portfolio-level exposure dashboards
Bulk
Generate and queue thousands of notices in a single batch run.
Audit
Every dispatch, bounce, and recovery step logged and export-ready.
India
Workloads in Mumbai. DPDP-compliant by architecture.
Real-time
Portfolio dashboards that update as recoveries land, not end-of-month.
The recovery funnel

From notice sent to court-enforceable closure.

Most ODR pitches are about consumer disputes. We engineered ours for lender recovery — bulk notice in, mediated settlement out, statute-grade audit chain throughout.

01

Bulk notice

Auto-generate from approved templates. Merge LOS/LMS data. Dispatch with proof of delivery.

02

Engagement

Borrower receives notice. AI agent answers questions in their language, on WhatsApp, with grounded citations.

03

ODR mediation

Online room with a verified neutral. Live or asynchronous. §5 impartiality declarations on file.

04

Settlement or award

Mediated settlement enforceable as decree under §27. Or arbitration — §36-executable award.

05

Closed, audited

Compliance Pack auto-generated. BSA §63 certificates. Tamper-proof audit chain — ready for the courtroom.

Each stage is fully online. Borrowers engage on WhatsApp, mobile, or web. Your team sees the funnel in real time.

Modules your recovery team runs on

Collections, ODR, compliance, and court tracking

01

Collections

Banks · NBFCs

Bulk legal notices, SARFAESI and Section 138 workflows, dispatch tracking, recovery analytics.

02

Dispute Resolution

ADR · ODR

Online mediation & arbitration. Settlements enforceable as decrees under Mediation Act §27.

03

Compliance

Statutory filing deadlines, RBI circulars calendar, limitation-period tracking, audit exports.

04

Court Sync

Live eCourts integration — case status alerts, hearing sync, causelist automation.

05

CasePilot

AI agents for case summaries, drafting, gap analysis — grounded in your portfolio.

See your recovery delta.
Before you commit.

20-minute audit. We model a slice of your portfolio against your current recovery channel and show the time-and-cost delta of running it through ODR-led recovery. If our pilot doesn’t beat your baseline, the fee is refunded.

Book a recovery audit Review security & compliance